The official Xbox website has accidentally made errors like this in the past with other titles that were said to be coming to Xbox Game Pass.

It looks like this happens when your Xbox account is tied to a different EA account than the account you used to login to the EA Desktop app.Even though this might be disappointing, it's hard to say that this isn't surprising. Sounds like this may be a MS issue, but 6:01 PM CST EDIT. The person said generally these types of issues will be resolved within 3 days and to expect this to be resolved over the weekend. What do you expect to see? I expect to be brought to the EA Desktop page for the game in question and to begin installing itģ/19/21 4:26 PM CST EDIT - I reached out to Microsoft about this and they are aware of this issue. The download then fails in the Xbox app and the game is not downloadable via the EA Desktop app. What happens when the bug occurs? A blank EA Desktop window appears for a brief moment and then vanishes. Navigate to any EA Desktop game within Gamepass 4. Have a pre-existing EA account that is not associated to an Xbox account 2. Steps: How can we find the bug ourselves? 1. How often does the bug occur? Every time (100%)

It looks like the Login window but without any content inside the pane and just a background I know it's an EA Desktop window because of the style of the window. This results in the game never downloading and giving an error. Summarize your bug Whenever I launch EA Desktop via clicking the 'Install' button on an EA game on Gamepass, an empty EA Desktop window appears for a moment and then vanishes. Which client functionality are you experiencing this bug with? Other (Please Describe)

Error Report ID (learn how to create an Error Report ID in the sticky post) 38e268cf-b00c-4857-ba3c-c7e7fc4b06fb

Ea game pass not working